Returns&Exchanges

Returns and exchanges are designed to be simple and convenient so you can shop with confidence. To begin, choose your country and have your order number ready along with your shipping ZIP code or the contact information used at checkout, such as your email address or phone number. Your order number can be found in your order confirmation email from Allbirds. Once you have this information, you can quickly access the return or exchange process and move forward without hassle.

Customers in the United States can initiate a return or exchange by entering their order number and shipping ZIP code, email address, or phone number. Whether you are returning an item, exchanging it for a different size or color, or sending back a gift, the process is designed to guide you step by step. The goal is to make sure you end up with the product that fits your needs and feels right.

Allbirds offers a standard return window of 30 days from the date your order is delivered. During this period, eligible items may be returned or exchanged as long as they are unworn, unwashed, and have the original product tags attached. For socks, underwear, and accessories, the packaging must remain unopened. Items marked as final sale, as well as returns that do not meet the stated conditions, are not eligible for return or exchange.

Return shipping costs are the responsibility of the customer. Any shipping fees paid at the time of purchase are nonrefundable. Refunds, when approved, are issued only to the original form of payment used during checkout. Returns and exchanges must be completed in the same country where the purchase was originally made. If an Allbirds product was purchased through a third-party retailer, the return must be handled directly with that retailer according to their policies.

Gift returns are also accepted within the same 30-day period. If the item you received as a gift is not the right color or style, you can still return it using the original order number. This information can usually be found on the shipping label or on the back of the gift note if one was included. Following the standard return process will help ensure the return is handled smoothly.

Outlet purchases follow slightly different guidelines. Full-price and excess styles bought at outlet locations may be returned within 30 days, provided they are unworn and, for accessories, remain in their original packaging. These returns must be made at outlet stores only. Items sold as imperfect styles, with the exception of certain products, are considered final sale and cannot be returned.

Final sale items are not eligible for returns or exchanges under any circumstances. These items include gift cards, insoles, and products clearly labeled as final sale both online and in retail stores. Additional exclusions may apply depending on the product category or promotion.

Allbirds reserves the right to manage returns and purchases to protect its policies and customers. These policies are intended for individual consumers purchasing for personal use, not for resale. If a purchase appears to involve resale activity, fraudulent behavior, or an unusually high return rate that prevents Allbirds from reasonably serving the customer, the company may limit or deny returns, cancel orders, restrict future purchases, apply restocking fees, or take other necessary actions.

The company also reserves the right to decline or cancel any purchase, return, or order at its discretion, subject to product availability and inventory considerations. In such cases, Allbirds’ responsibility is limited to refunding any amount paid for the affected order.

For additional assistance, customer support is available by phone, text message, or email during posted business hours. The support team is ready to answer questions and help guide you through the return or exchange process if you need further help.