Contact Us

If you require assistance, our customer support team is always available to help you during regular service hours. We understand that you may have questions or need support at various stages of your shopping experience. Whether you’re seeking product details before making a purchase, need help with an existing order, or want clarification on any of our policies or procedures, we’re here to guide you. To ensure you can reach us in the way that’s most convenient for you, we offer multiple communication options.

For those who prefer quick and flexible assistance, texting offers a great solution. By sending a message to our support number, you can easily connect with a knowledgeable team member who will provide answers, offer advice, or resolve any issues you might be facing. Text support is ideal for people on the go, busy schedules, or anyone who prefers text communication over phone calls. Messages are reviewed during business hours, and our goal is to respond promptly with clear and helpful information, allowing you to continue with your day without unnecessary delays.

If you would rather speak directly to someone, phone support is also available. Our customer service line gives you the opportunity to have a live conversation with a representative who can listen to your concerns and resolve any issues you might have efficiently. This is especially beneficial if your situation requires immediate attention, detailed explanations, or in-depth assistance. Our support team is trained to handle each call with professionalism and care, ensuring that your problem is addressed as quickly and thoroughly as possible. You can reach us by calling (626) 479-1146 during our normal service hours.

Email is another option for customers who prefer written communication or have non-urgent questions. By emailing us at Allbirdus@outlook.com, you can provide detailed descriptions of your inquiries or concerns and attach any relevant documents or information. This option is great if you want a record of your communication or if your issue can be resolved without immediate attention. We review all incoming emails during business hours and respond as promptly as possible, while ensuring that the information provided is accurate and clear.

Our customer service team operates Monday through Friday, from early morning until late afternoon, in Pacific Standard Time. These hours are designed to accommodate customers from various time zones and daily routines. Regardless of when you reach out during the workday, you can expect consistent and attentive service.

To help us assist you efficiently, it’s beneficial to have relevant information ready when you contact us, such as your order number, contact details, or a brief summary of the issue at hand. However, if you’re unsure what information to provide, our team will guide you through the process by asking the right questions to better understand your needs.

At Allbirds, we believe that customer service goes beyond simply answering questions. Our goal is to create a positive and supportive experience with every interaction. Whether your inquiry is simple or complex, we take the time to listen and provide thoughtful, helpful guidance. We prioritize clear communication, respect, and a friendly approach in all of our customer support interactions.

Even if your concern is not urgent, we encourage you to contact us during business hours, and you can expect a timely and courteous response. Your satisfaction is important to us, and we are committed to providing accessible, reliable support through text, phone, and email to ensure you always have the help you need.